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Chief Operating Officer


Applications will be accepted on a rolling basis until May 20, 2019.

As Artscape’s Chief Operating Officer, you will:

Strategic Leadership and Impact

  • Along with VP Strategy, serve as champion and steward for the implementation of Artscape’s strategic plan, Artscape 5.0 including establishing goals, identifying opportunities and challenges to be addressed, and setting objectives and plans for near and medium goals.
  • Foster a culture in which every employee can maximize potential, performance and commitment to Artscape’s mission.
  • Model Artscape’s core values of integrity, collaboration, community, creativity and learning.
  • Work across the organization and through empowerment of senior staff, develop and present an annual operating plan to the CEO which establishes goals, objectives, and the budget for the upcoming year.
  • Oversee day-to-day operations using a mix of metrics and walking management to learn ways to sustain what is working, retool what needs improvement and eliminate inefficient practices.
  • Identify risks, implement measures to mitigate them and redirect course when needed, especially in a landscape of rapidly changing external policy and funding contexts.
  • Maintain a strong understanding of trends and translate them into opportunities for growth and development.
  • Serve as Executive lead for The Thriving Artists Initiative, ensuring implementation of current successful program components while being open to introducing and adapting other promising activities.
  • Build strong relationships with key members of the arts and cultural community in the Greater Toronto Area, neighbourhood and community representatives, the real estate and urban development community, government at all levels and philanthropists.
  • Participate at local, provincial and national tables and meetings.
  • Be an ambassador and spokesperson for Artscape and position Artscape as a leader in creative placemaking and social enterprise development.

Financial and Operational Management

  • Oversee Artscape’s finances and business performance, including the financial performance of its multiple lines of business.
  • Manage an annual budget of $15 million while stewarding the effective use of resources through compliance, sound internal controls, and cash flow management.
  • Ensure adherence to regulatory requirements for the organization and its related entities including annual planning and reporting on activities and agreements for its sister charitable entity, Toronto Artscape Foundation.
  • Oversee the implementation of an enterprise-wide reserve strategy.
  • Collaborate with leadership team to develop and implement operational systems, policies and processes that enhance organizational impact and efficiency.
  • Ensure strategic investments and operations of information systems that can improve organizational processes while improving customer service.
  • Facilitate adherence to practices that protect the confidentiality and privacy of Artscape employees, tenants, owners and members, and clients.
  • With VP of Finance, establish accounting and documentation procedures to facilitate strong execution and compliance with annual audits, internal policies, and third-party audits.
  • Stay current on regulatory, policy and funding changes that impact non-profits, social enterprises, and charitable entities.

Social Enterprise Management and Impact

  • With team, set annual revenue and expense targets for each operational area as part of the annual budget.
  • Build on work underway to use dashboards and metrics for tracking venue sales, leasing, maintenance and customer satisfaction.
  • Review performance monthly, coach and support staff to create short-range plans and strategies for long-range growth.
  • Support staff to create productive and cost-efficient relationships with vendors and third-party service providers. Identify opportunities within the portfolio and/or through partnerships to improve products and services that improve customer service, building maintenance, and purchasing power.
  • Lead the development of improved business continuity and emergency planning procedures.
  • Build alliances and expand contacts that support sales and business development opportunities.


  • Support the CEO to ensure high-caliber engagement of volunteers on Artscape boards and coordinate reporting to support decision-making and accountability.
  • Serve as Artscape representative on several boards and entities and, as part of the Executive, ensure impeccable communications and processes with all boards and committees.
  • Serve as the executive representative on the Artscape Communities Advisory Committee, an important board subcommittee comprised of board members, tenants, owners, and arts and community-based stakeholders.

Human Resources and Organizational Development

  • With Director, oversee the implementation of human resources policies, procedures and practices that ensure Artscape as a workplace models its values.
  • Lead identification of staffing requirements for organizational administration and operations and service delivery.
  • Champion organizational development and impact, including ensuring organization-wide implementation of the performance management process as well as continual strengthening of onboarding and professional development practices.
  • With Executive, create and facilitate opportunities for improved employee engagement and feedback on operations through all-staff meetings, roundtables, fireside chats, and other ways to create dialogue.
  • Identify opportunities to achieve improved satisfaction and engagement with employees, including Artscape’s important core of part-time staff.
  • With Director, oversee training, implementation and reporting that demonstrate compliance with employment, health and safety, and accessibility regulation and best practice.
  • Create an annual plan for updating and enhancing human resource polices.

Fund Development

  • Assist the Executive Director of Toronto Artscape Foundation in achieving revenue generation goals and objectives as established in annual operating plans.
  • Ensure strong implementation of funded programs to maximize impact and comply with contract requirements.
  • Stay abreast of financing and funding opportunities and proposal development and the drafting of cases of support.

Qualifications/ The ideal candidate will possess the following:

  • BSc/BA in Business Administration or relevant field; MSc/MBA is a bonus
  • Strong understanding of, and experience in using data analysis and performance/operation metrics to make data-driven decisions and to develop actionable metrics.
  • Unequivocal believer in Artscape’s mission and vision.
  • At least 7 years’ experience in a senior management and leadership role.
  • Demonstrated experience in managing multifunctional staff teams, including full- and part-time staff.
  • Experience as a social entrepreneur able to achieve impact while ensuring positive financial returns.
  • Knowledge and experience of non-profit and charitable sector governance, legislation and best practice.
  • Experience in two or more of the following areas:  arts administration, property management, leasing, tenant relations, venue operations, budgeting and financial analysis.
  • Able and willing to develop know-how in business lines where experience is limited.
  • Passionate about empowering people managers to bring out the best in their staff through workplace culture, strong HR practices, and direct support.
  • Able to bring a bold strategy to life through team leadership, ability to advance multiple priorities, and strong project management skills.
  • Exceptional communication skills including recognizing negotiation and conflict resolution as opportunities for improvement and learning.
  • Interested and able to create standards for customer service and operational excellence across diverse business lines and organizational teams.
  • Experience in community engagement, multi-stakeholder consultation and strategic partnership development.
  • The ability to maintain calmness, humour and communication with regular change and variability.

For more information and a full executive brief, please contact Hanan Haddad, Director Human Resources and Organizational Development at


Please respond with:

  • Specify where/how you found out about the opportunity
  • A cover letter outlining the qualifications and experience you would bring to the position
  • Your salary expectations
  • A resume

Please note: Submissions must include all requirements listed above, including your salary expectations. Incomplete applications will not be reviewed.

Applications will be received in confidence by mail or email and should be forwarded to:

Attention: Human Resources
130 Queens Quay East, Suite #423
Toronto, ON M5A 0P6 (please note your name and the job title in the email subject line)

No phone calls please. We thank all applicants, however only those being considered for an interview will be contacted directly.

Artscape is an equal opportunity employer and is committed to diversity and inclusiveness in all its work. We work proactively to be fair and equitable in practice and to build diversity into our teams, creative communities, programs and services.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Artscape.

Artscape is a not-for-profit urban development organization that makes space for creativity and transforms communities. Our work involves clustering creative people together in real estate projects that serve the needs of the arts and cultural community and advance multiple public policy objectives, private development interests, community and neighbourhood aspirations and philanthropic missions.

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