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Director of Client Services, Creative Placemaking Lab

Job Title: Director of Client Services, Creative Placemaking Lab
Position Type: Full Time
Reporting to: Chief Strategy Officer
Start Date: January 2, 2020
Location: Artscape Head Office
Application Deadline: 2019-11-20
*Interviews may be conducted throughout the posting period. However, no offers will be made until after the posting closes.

OVERVIEW/PURPOSE: This is a unique opportunity to lead the implementation and design of new programs and services, for which there is often no set precedent, in an industry-leading organization. The Creative Placemaking Lab, as a social enterprise of Artscape, incubates innovative models that use creativity to build better cities. The lab works with the arts sector, urban developers, cities and policymakers to create space in urban settings for creativity, to generate economic opportunities for the creative sector, and to reimagine the design of communities.


The Director of Client Services for the Creative Placemaking Lab (CPL) is responsible for the lab’s account management and special projects. They will accomplish the goals and outcomes noted above by leading the:

  • Development and oversight of the lab’s client management systems and practices;
  • Management & execution of the lab’s major projects and client accounts;
  • Design and delivery of knowledge sharing programs and services;

The Director of Client Services for the Creative Placemaking Lab (CPL) reports to the Chief Strategy Officer, will manage CPL staff, and collaborates frequently with Directors from across the organization.

  • Leads account management for Artscape’s consulting services including the development of systems and best practices.
  • Leads the execution of major client accounts and relationships, including the Artscape Atelier program.
  • Supports and at times leads the development of project strategies for the lab’s fee-for-service engagements.
  • Supports the design and delivery of research based efforts, publications, and thought leadership.
  • Supports and at times leads the community/stakeholder engagement efforts for the lab’s clients and internal projects.
  • Manages CPL staff for performance and professional growth.
  • Oversees project budgets, resource requirements including staff time on projects, and financial reporting at the project level.
  • Actively participates in Directors’ meetings to solve organizational challenges and advance opportunities for growth, and share information.
  • Actively works to build a positive, friendly, encouraging and fun work culture
  • Actively models the organization’s values of collaboration, innovation, community, creativity and learning.



  • A minimum of 7 years’ professional experience in consulting, client management or related roles with a strong track record of achievement
  • A minimum of 1 years’ experience in managing artist communities, public and private art commissions, artist studios or workshops, or equivalent experience with a strong track record of achievement
  • Superb relationship management and negotiation skills
  • Superb project management skills with a demonstrated attention to detail
  • Demonstrated experience managing budgets effectively and maximizing resources
  • Outstanding listening and consultative skills to engage a diverse group of stakeholders, including cultural institutions, all levels of government, creative industries, economic and community development agencies, artists and community members
  • Thrives in a small but high-capacity team within a larger organization
  • Thrives in an innovative environment in which new service models are being developed and quickly evolved, often without existing precedents or templates
  • Thrives in fast-paced environments with high workload and rapid, continuous problem solving
  • Robust understanding of the arts sector
  • Robust understanding of urban planning, urban development, landscape architecture or similar fields considered an asset
  • High-energy, friendly and collaborative temperament, encouraging to colleagues and direct reports
  • Clear passion for the role and mission
  • Unquestionable integrity


Please respond with:

  • Specify where/how you found out about the opportunity
  • Your salary expectations
  • A resume
  • A cover letter outlining the qualifications and experience you would bring to the position and how you found out about the employment opportunity
  • Answers to all three questions (find below). Please keep your answers limited to 1-2 paragraphs.
  1. Please describe a project you have managed through its full life cycle.
  2. Please describe a time when you managed multiple projects simultaneously. What systems, processes or other means did you use to do this?
  3. Imagine you have an opportunity to incorporate artistic elements (sculptures, murals, artisanal street furniture, placemaking initiatives, etc.) within a new urban development. Please describe your process for doing this, from initial scoping of the opportunity to final installation of artworks.

Please note: Submissions must include all requirements listed above, including your salary expectations. Incomplete applications will not be reviewed.

Applications will be received in confidence by mail or email and should be forwarded to:

Attention: Human Resources
130 Queens Quay East
Suite 423, 4th Floor East Tower
Toronto, ON M5A 0P6 (please note your name and the job title in the email subject line)
No phone calls please. We thank all applicants, however only those being considered for an interview will be contacted directly.

Artscape is an equal opportunity employer and is committed to diversity and inclusiveness in all its work. We work proactively to be fair and equitable in practice and to build diversity into our teams, creative communities, programs and services. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Artscape.

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